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Position Summary:
We are looking to hire a full-time Ecommerce Customer Service. The perfect fit would be someone friendly, patient, upbeat, and skilled at handling customer inquiries professionally, with great communication skills and a keen eye for detail. This role is special because you'll get to work with all our brands: Globe Brand, Salty Crew, Impala Skate, FXD Workwear, Ritual Vision, and Yepa. We're thrilled to bring aboard another motivated individual who shares our love for action sports and the great outdoors!
Responsibilities:
• Provide outstanding customer service by responding to customer emails, phone calls, live chats, and assisting with customer service inquiries across social media channels in a timely manner.
• Process order updates, returns, replacements, warranties, and refunds.
• Follow all communication procedures, guidelines, and policies.
• Some Content Coordination involving the following: upload new products to the website.
• Build out product detail pages, update product descriptions, add product imagery and other product content.
• Update website home pages, collection pages, and general web pages.
• Merchandise product collections to sync with marketing initiatives and to improve the customers' shopping experience.
• Work with the Ecom team to execute and aid with special projects and brand initiatives.
Requirements:
• High School diploma, General Education Degree or equivalent.
• 1-3 Years of customer service experience and/or retail experience.
• Ability to stay calm when customers are stressed or upset.
• Able to work independently and be highly organized with clear and concise communication skills.
• Detail oriented and able to shift gears quickly, multitask, and prioritize.
• Must always show a professional and courteous manner.
• Takes initiative and follows through with accountability.
Preferred Skills:
• College Degree.
• Experience with Zendesk, Gorgias, or similar customer service engagement platform.
• Experience with Shopify Ecommerce platform.
• Experience with Instagram, Facebook, TikTok, and other social platforms.
• Experience with Amazon Seller Central.