Jessica Albery
E-Com Operations Manager
Reno | United States
Skills
No information
Interests
Backpacking
Hiking
Snowboarding
Industries
Lifestyle
Outdoor
Skate
Snow
Summary
Activity
Work experience
NIDECKER NA
CUSTOMER SERVICE MANAGER | 08/2021 - Current
Interact with customers through all modes of communication regarding product advice and order support.
Create SOP documents, train and advise staff.
Problem solve error issues, collaborate with web developers and software administers to implement changes to improve workflow and customer experience.
Collaborate with 3PL warehouses, the logistics team, warranty, marketing, and wholesale departments to solve customer issues and find solutions to meet their needs.
Education history
CSU, Chico
Communications Degree | 2002 - 2007